Support Team Representative | Israel

Who we are

Zota is a global payment gateway technology hub — a one-stop shop for online businesses to accept payments from anyone, anywhere. With connections to 1,000+ financial institutions worldwide, we centralize global and local payment methods into one seamless payment page.

The role

We’re hiring an early-career, tech-savvy Support Representative to join our team. 

You’ll support external customers (merchants & partners), solve problems quickly, and collaborate across the various departments. 

Full training is provided at the company’s expense. This is a shift-based position.

What you’ll do

• Troubleshoot and resolve customer issues via email and Slack

• Guide merchants through API integrations

• Support technical workflows behind our global payment gateway

• Collaborate with product & platform teams

• Identify bugs and provide product feedback

• Conduct manual QA and third-party interactions

Must Requirements

• Availability to work during weekends (including Shabbat)/holidays (from home)

• Strong English (written/spoken), customer empathy, and organizational skills. 

• Curiosity and willingness to learn technical concepts (no engineering background required).
  
  Nice-to-have:

• Native level in one of the following languages: Chinese / Japanese / Korean / Thai / Vietnamese

A few of our office benefits & perks:

• Prime Tel Aviv location in the heart of the city, at the Dizengoff Square area

• Dynamic and culturally diverse global work environment

• Growth opportunities!

• Private chef for breakfast and lunch (including an in-house pastry chef for fresh desserts).

• Monthly shiatsu treatments and fully equipped wellness center.

• Weekly happy hours.

• Annual international company kick-off trip & team events.

  Plus much more!

• Interview process (fast and friendly)

  Digital interview → Home Task → HR interview → Manager Interview → Integrity Test →Offer.

• CVs should be sent in English only*